Responses (3)

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Tom_Ring
Hi @user36877. Can you give us more information about this concern? Are you setting the device up for the first time? Are you getting any lights from the Base Station? Can you share a picture? We'd love to help, but we need a starting point for your concern. Thanks, neighbor.
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20-02-2023 18:49:51
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user36877

I ahve resolved this issue but cannot pair my weiser smart locks even though they have zwave

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22-02-2023 18:40:41

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Tom_Ring

Hi @user36877. That would be because that is not a compatible smart lock integration. You can find a list of compatible locks [here](https://support.ring.com/hc/en-us/articles/360017691131-Works-With-Ring-Locks-Compatible-With-Ring-Alarm).

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23-02-2023 17:34:50

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user36877

So it has zwave will it ever be compatible? Also why is it so hard to speak with an agent by phone? It is always busy no matter the time of day.

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23-02-2023 20:42:13

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user36877

Will a ZWave Plus chip be compatible with Ring??

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24-02-2023 00:24:12

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Tom_Ring

Hi @user36877. I can't speculate on what devices will be compatible in the future. At this time, only the smart locks on the list I've shared are compatible.

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24-02-2023 17:50:22