Ring Alarm
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Cannot delete old device
I have replaced a sensor but i am unable to remove the old sensor device.When i try to REMOVE device (i.e. remove the link associated with the old sensor and my alarm base station) it does not work. (get the message - "we had problems communicating with the device" - the device is broken).Because the device is still linked to the base station i need to override every time I set the alarm. I have tried to remove via app on my phone as well as via web page, but no success. ]Can anyone help? thanks
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01-05-2023 11:50:26
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Justin_Ring
Hi @user43953. Try to remove the Sensor by selecting "Remove Failed Device". To do so, follow these steps: * Open up the Ring app and tap the menu button (three lines in the upper left corner).* Select Devices and then Alarm Base Station.* Find the Sensor you are trying to remove and select it.* Tap Device Settings* Select Advanced Options* Select "Remove Failed Device" and then "Remove."I hope this helps.
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02-05-2023 16:59:27
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