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user_5486a5
Accepted Solution
Camera not capturing things
troubleshooting
HiI have had two episodes today where the camera door bell has not captured people coming to the door. Has anyone else had this and if so what do I do to fix it?thankslee
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04-07-2024 07:59:47
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Justin_Ring
Hi @user_5486a5. If your Doorbell is missing motions, I recommend trying the following steps: - Reboot your Doorbell using the Ring app. - Increase your Motion Sensitivity. - Enable Smart Alerts and make sure you have the Person option selected. - If your Doorbell is battery-operated, change your Motion Frequency to Frequently. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.
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05-07-2024 22:30:19
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