Base station light ring spinning

Question

For the last several days the light ring is spinning (blue maybe whitish blue?) throughout most of the day. It will then randomly stop for awhile and then start spinning again. Everything appears to be working and I can’t figure out why it keeps spinning

Chelsea_Ring · Answer

Hi @Joshandmonica. I recommend getting in touch with our support team on this concern. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

ediddy53 · Answer

My base station was doing the same thing.  I called customer service and some investigation they determined that the base station is continuiously trying to pair.  Ring is now sending me a new base station.

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Base station light ring spinning

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