Base Station Light Red, Unresponsive

I have a small business that uses the Ring security system. This morning when I opened my store, I noticed that the alarm was disarmed. The base station had a red light. It's usually blue. When I tried to reconnect it using the app, it stated that it cannot connect, check internet connection, etc. The internet has been working strong all day - now at the end of the day, the alarm base station is still red. I tried resetting it but nothing happens. I tried paring but nothing happens. It's stuck with the red light and won't do anything. I unplugged it from the wall, still a red light. I opened the battery compartment thinking I would remove the battery to try and reset it by turning it off/ on, but the battery seems to be permanently installed. I tried contacting Ring Support, sat on hold for more than 30 minutes, and no one is answering. What to do? Has anyone had these problems? It's worked flawlessly for a year and now I can't seem to get it to work.