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Base Station and wifi won't connect

Two weeks after setting up Ring, and having a full connection between the Base Station and Wifi, they disconnect. I've moved the Base Station to a foot of the Router. Will not connect. I've done a hard reboot of the Router and tried to reconnect. Will not connect. Nada, nothing. Unfortunately, Ring solutions online have zero other suggestions that I can find. Do I have a faulty Base Station? Yes, the password for the wifi is correct, I've disconnected other devices and reconnected to make sure I wasn't wrong on that topic. Does anyone have any other suggestions. If nothing works in the next few days, then the Warranty Department is being called.

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11-12-2019 01:27:48

Responses (1)

  • E

    If you can connect it by Ethernet, I would. Then you won't need Wi-Fi. Otherwise I'd call customer service and speak with them.

    0

    11-12-2019 01:43:46

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