Responses (9)

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  Marley_Ring

  Hi @HeatherBrown! As long as your Ring Alarm system is setup successfully in the Ring app and registered, these controls should show up on your Ring app dashboard. From the dashboard in the Ring app, please check the location drop down found at the top of the screen. This will allow you to select differently locations, in the case you might be viewing a location without an Alarm System. This can also be done in the menu of the Ring app. If you've confirmed your location and Alarm devices existing in your current Ring app, the arm/ disarm controls should show at the top. Please ensure this is being viewed in the Ring app, rather than the Rapid Ring app or Neighbors by Ring app. If this concern persists, try removing and reinstalling the Ring app on your mobile device. I hope this helps! :)

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  02-09-2020 03:31:13

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  user_e4cac4

  Same issue here!!! Woke up today and all three buttons were gone!

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  15-10-2024 03:00:38

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  user43960

  Mine are gone too. What the heck? You cannot turn off and on the cameras anymore? What’s the use of having these now?

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  15-10-2024 04:17:44

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  user_73dfef

  Yep, same here!!  They were there 2 days ago and then when I wanted to disarm this morning because they’re working on our front porch - all the options were just gone! Yes, my app is set up correctly - sounds like this is an issue on their end?? 

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  16-10-2024 04:00:05

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  user_436dc9

  Same issue starting 10/15.  Reinstall didn't help.  My renewal is due soon.  Won't renew if I can't Disarm. Also has required me to sign in several times.  

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  16-10-2024 04:10:32

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  user38461

  Having same issue. None of these suggestions worked. No controls at top of app.

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  06-03-2023 01:03:29

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  Caitlyn_Ring

  Hi @user38461. Make sure you have the [latest version of the Ring app](https://support.ring.com/hc/en-us/articles/4812209807124-Mobile-Device-Compatibility-and-the-Ring-App) installed, and disable any VPNs on your phone. Additionally, ensure you are on the correct Location in the Ring app. If you're on the "All Cameras" Location, you won't see the Modes options at the top of the dashboard. If you're still unable to see the Modes options in the Ring app, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  07-03-2023 11:13:41

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  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  06-04-2023 11:13:55

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  user_6c7530

  I am suddenly having this same issue.  I have not  able to control my devices.  I know longer have the arm, disarm and home buttons on my phone app. I have to his snooze and take a guess how long to set it.  I reinstalled my app and it did not correct the problem.

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  10-10-2024 04:00:58

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  user_8b29f3

  I am also having the same issue on multiple devices

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  11-10-2024 12:43:55

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  user_abd67e

  Same!! The controls have disappeared from our app too

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  12-10-2024 10:44:25

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  user_b3cd58

  Same issue here. It is not convenient to have this armed at all times when we have constant movement around the house during the week. 

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  14-10-2024 09:38:54

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  user_05e705

  Just this morning I’m having this issue. I’ve tried everything but can’t get the buttons back

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  15-10-2024 11:57:26