Ring Alarm
App says "Please enter a valid phone number"
While signing up the minitoring (Setting --\> Monitoring), Ring app keeps asking to enter valid phone number eventhough it is a right number. (in xxx-xxx-xxxx format). Any idea why this happens? The field only allows number (only number keypad shows up in the app and +1 is already pre-filled), so I don't know why it complains. Any idea on how to bypass this?
29653 •
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52 •
23-05-2020 02:29:29
Responses (32)
- V
Seriously? I just got this Doorbell 4 and am getting the same error when entering my actual phone number
•2
26-01-2022 03:24:18
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- M
This should be working as intended, as long as the number used is valid. Please note that this field might be filled with a country code or +1, which may change by region. Please also ensure there is not a VPN enabled on your mobile device when filling out this information. As neighbors mentioned above, registering via web browser is a great step to try. For further assistance with this, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
•1
02-03-2022 03:32:53
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ZThe other people are right, this is a bug. I am running into the same problem for no reason, it just wont accept my number that i use for everything else with no issues. No VPN. You have a bug here, fix it.
•9
27-03-2022 05:40:30
MThis is not a solution. This doesn't fix the issue. Where can we find reference of the country codes? Because they dont make sense.
•0
19-04-2022 10:32:28
- U
It doesn’t work on the app. Instead of repeating the same advice about the vpn, fix your app.
•11
26-03-2022 03:32:48
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- U
Just bought the ring doorbell 3 and as all the people above I'm having an issue on the app adding my mobile number in, just keep saying invalid, I've tried deleting the +44 code before entering my number, not adding the 0 before my number, typing in my full number, it always takes off the first 0, it always comes up as INVALID!! I haven't even unpacked the thing yet and I'm having problems! HELP! Please sort this out!! No VPN here either.
•4
29-03-2022 08:18:49
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darangho
Made it work through web browser, but problem still exists in Ring app.
1
23-05-2020 01:55:51
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