Responses (3)

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  Riley_Ring

  Hello @pdxtony, Thank you for your feedback regarding showing the level of charge within the app for the Keypad. I have included information below about what the different battery icon light colors indicate. When plugged in: - Blinking Green - the Keypad is charging - Solid Green - the Keypad is fully charged When unplugged: - Yellow - 30% -\> 11% battery left - Red - 10% - \> 0% battery left You may notice I have moved this conversation to its own thread and updated the title, to make it easier for other neighbors with the same question to find.

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  04-06-2019 06:38:21

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  Pdiddy

  We need % left in the app of keypad. Ring can see this but we can’t

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  31-07-2019 06:43:27

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  Riley_Ring

  @Pdiddy , thank you for this feedback. If you have any other suggestions feel free to share them in the [Alarm feature request thread](https://community.ring.com/t5/Ring-Alarm/Alarm-Feature-Request/td-p/792).

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  01-08-2019 05:13:38

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  Malibuman67

  Now, when I plug my ring keypad in, the battery green light is solid but I also get one red light. Have they changed how it works?

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  15-11-2019 12:57:16

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  Kris1

  Hi, About 3 months ago our keypad stopped holding charge. When plugged in all the lights come on and it reconnects to the base station but once fully charged it flashes white and completely dies the next day. It was also setting off the alarm for no reason so we’ve left it dead. There were no issues with it up until then.

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  19-02-2020 08:10:25

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  Eagle328

  You should call customer support and get a replacement. Call Us US: +1(800) 656-1918 (24/7) US: +1(888) 981-8993 (Español - 24/7) INTL: +1(310) 929-7085 (24/7)

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  19-02-2020 08:15:04

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  hottelet

  My ring alarm keypad does not show a green light, as it normal does. It either shows the blue Home button, or Red away/home status. Why is the green battery light not lighted up? if the battery is fully charged. I checked the ring app, and is shows the battery is fully charged.

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  17-04-2021 06:17:42

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  MrCFromC

  There's been a firmware update that (possibly) fixed the issue of the light always being on and so bright. No word from Ring on this yet so it's still possible the firmware update inadvertently fixed the issue people have been complaining about for years now.

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  18-04-2021 07:03:27

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  Marley_Ring

  Hi neighbors, there was a recent firmware update that addresses this neighbor-requested features. When your Keypad is fully charged, the battery icon LED will now turn off. In addition, when using a Keypad that is plugged in, the mode LED will blink once a minute to remind you of your alarm’s current mode.

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  19-04-2021 06:07:26

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