Ring Alarm
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Alarm Keypad (1st gen) no longer makes sound, for keypresses or otherwise
My 1st gen keypad stopped producing any sound. It produces no chirps, makes no beeps corresponding to key presses, or anything else. I have reset the keypad both via the pinhole reset alone, as well as by holding down the #5 on the keypad to do a hard factory reset, then re-added the device to my Ring system. I have also ensured that the volume is turned up under the device sound options, and the 'chirp' toggle is enabled. It's as if the speaker simply stopped working.Please advise.
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27-04-2020 12:06:04
Responses (5)
- Z
And mine had done this also today. Its only been installed literally a few months so not exactly old.
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01-11-2020 08:07:20
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THi neighbors. If your Keypad is not sounding correctly, please reach out to our support team for further assistance. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and
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02-11-2020 19:55:03
- J
Definately a hardware issue. When arming or in test mode with my Gen 1 keypad if I tap on the case it makes some intermitent sounds. Either wiring or speaker went bad a couple months ago. They must have had a batch of keypads that were manufactured poorly, and they go bad after a year or two.
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25-11-2020 05:02:11
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- D
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29-01-2021 15:04:37
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joelcbrand
Same problem started on October 29, 2020.Did a reset and still no sound.
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31-10-2020 16:22:44
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