Alarm base station won't connect to 2.4 or 5ghz

We are a new ring customer, and are having trouble connecting our base station to our home wireless. I initially set everything up with the base station connected directly to the router with an ethernet cable because I could not get it to connect to our wifi. Now, I want to relocate the base station about 10ft away from the router to a location where it will be better heard. When I try to get it connected to the Wifi it's still not working. The app just reports that the base wasn't able to connect and to check the password and try again. Are there any known issues that I wasn't able to dig up on Google with connecting the Ring to wireless? I will note that we also have a Ring doorbell, along with many other non-ring devices that are connected to the same network without a problem. This only seems to be effecting the base station. Another thing to note is that the WiFi password is all numbers. Is there any sort of complexity requirements programmed into the base station? The router and base have both been reset. Signal strength should be excellent, as both are in the same room. Any help would be appreciated.