Security screw too small?

Question

Ok, what am I doing wrong here? It seems like the security screw for my new 2nd gen video doorbell is too small. It falls right out. And the screwdriver that came with it doesn’t match it either. What am I missing here??? TIA!![image|666x500](upload://eTX8nnvVhF401Jd7B7zx9EJrseb.jpeg)

bemak187 · Answer

@AJDahlin That isn't the security screw.  Check your packaging again.  The security screw will match the end of the blue screw driver and is a torx secuirty screw.

Tom_Ring · Answer

Hi @AJDahlin. @bemak187 is correct, that is not the security screw. This Help Center article [here](https://support.ring.com/hc/en-us/articles/360041190711-Ring-Video-Doorbell-2020-release-Information) has a great illustration. I hope this helps.

Ring Alarm

After power outage?

Didn't find an answer ?