Responses (4)

B
blakeeasley
Same issue for me. I spent more to get the Schlage Encode even though we liked the look of the cheaper Yale only because it said we'd be able to control the lock from the Ring app without needing a Ring Alarm. But I apparently need a Z-wave? Extremely disappointing that only ONE person can control the lock from the Ring app. Clearly a software option that could be added very easily.
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27-07-2021 02:10:58
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T
Tom_Ring
Hey neighbors. Thank you for sharing your interest in this. At this time, Sharing your Smart Locks with a Shared User is not currently supported. As we value our neighbors' feedback, we've created a [Feature Request board](https://community.ring.com/c/products/feature-request-board/24). Feel free to add this and any future feature requests there. This will help us to organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place. Feel free to link that post you make in the Feature Request board here so other neighbors that come to this thread can easily find your feature!
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28-07-2021 17:50:40
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F
Firesuitffp
Just finished installation of my Schlage Encode. Works great and through the ring app. Now I have the same.issue. All devices are shared with my wife and she is not seeing the lock on the dashboard. Is there an update planned for this? I can share all my other devices and not this one.
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04-09-2023 16:51:36
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J
Justin_Ring
Hi @Firesuitffp. At this time, we do not have an update to provide regarding the Schlage Encode and being able to share it with Shared Users.
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05-09-2023 17:43:32
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