Key by Amazon
Shared user cannot add or access lock
As an owner, I linked a lock(Schlage Encode Smart Wi-Fi Deadbolt BE489WB) using the android app and Amazon key. That worked flawlessly, and now I can control the lock from the live view. At the same time, my shared users do not seem to be able to replicate my results or to see the lock I added. When they try to link the lock to their accounts, it says "lock not found" and this is false as they also have shared access to the lock in Amazon Key and can control it as well. The only difference between them and my access is that I am the owner for both the lock and the ring devices. I tried adding multiple screenshots, but as a new user I can only add one. 
2984 •
0 •
2 •
14-01-2021 05:06:12
Responses (2)
- C
Hi @ring1010. Thanks for sharing details on what you're seeing on your end and attaching a few screenshots. I looked into this, and at this time, locks set up with the Key by Amazon App cannot be shared with your Shared Users in the Ring App. You can read more information about what is available with the Key By Amazon App and the locks that work with it in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360027029411-Key-by-Amazon-Works-With-Ring-). I hope this helps clear things up, and we'll be sure to pass the feedback along regarding sharing the locks to the appropriate team.
•1
19-01-2021 06:19:20
•
DI've been looking for this same answer. My wife is a shared user, and it would be very convenient for her to be able to access our main door lock through the app, in the event of an emergency or even bad weather. I love having the Ring system, just another way to improve a great product.
•0
17-02-2022 12:18:00
EWant to be able to allow a shared user (property manager) access to create door lock codes on our Schlage door lock. Currently only the owner can do that. Advice?
•0
07-09-2022 03:36:24
CHi @ElizAllison. [Shared Users](https://support.ring.com/hc/en-us/articles/115005235186-Controlling-Ring-Devices-With-Users-and-Roles) cannot create access codes for the Ring Alarm or any smart locks that are set up in the Ring app, only the owner of the device can. There may be other options in the Schlage app itself, but this is not an option in the Ring app.
•0
08-09-2022 04:53:19
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
ring1010
 Read access view to the lock
0
14-01-2021 05:08:12
•