Wired Doorbell Smart Alerts Problem and no snapshots with Rich Notifications

I’m having a problem with Smart Alerts on a Wired Doorbell. I no longer get motion notifications when Smart Alerts is enabled. I worked with a Ring tech via phone on this problem and the end result was to turn off the Smart Alerts feature, which brought back the notifications. I am also no longer getting snapshots with Rich Notifications enabled, even though it’s receiving a strong WiFi signal. I have done a power reset and even a full factory reset but this did not clear these problems. At this point I can’t help but think that this is a firmware issue. Aside from these problems the unit is fully functional. Has anyone else run into these problems? If so, have you found a way to correct them? All responses will be appreciated. Update: I tried replacing this doorbell with a brand new unit. It worked well for a little while and then failed the same way. I reinstalled the old one, factory reset it and rebooted the base unit. Like the new one it worked for a while and then started failing again. This proves that it is not a hardware problem. Something is causing the Smart Alerts to fail and is blocking the snapshots in the notifications. Being it works for a while after installation and setup the firmware appears to be okay, at least for a short time after initialization. I’m truly stumped with this one. Are there any techies on this board who might give me a hand with this? You’d have my most sincere gratitude.