U
WiFi was down now ring doorbell won't reconnect
battery-video-doorbell
troubleshooting
app-request
Hello, My Internet has been down all day due to a provider issue it's come back on at 7pm. However my ring door bell won't reconnect. I've done all the trouble shooting options. Turned of the router etc restarted and rebooted everytime I input the WiFi password all correct as can see it is and the doorbell says if cannot connect. How do I resolve this issue. It's all charged.
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03-09-2024 09:10:32
Responses (1)
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Caitlyn_Ring
Hi @user_fafe2f. Is there a specific error message or light pattern you're seeing when you try to reconnect the Ring Doorbell? What is the last reported RSSI listed as on the Device Health page? Now that your network is back up, you should be able to reconnect the Doorbell. I'm happy to suggest some troubleshooting tips once I have a bit more information.
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04-09-2024 10:24:07
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