Responses (17)

H

Howdy

Same here, same exact problem with my new Doorbell 2. Ring should take responsibility for this. Poor product = loss of customers.

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21-12-2019 15:15:46

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K

Kub

I Agree. It is some kind of feedback when the IR LED come on. It is a electronic humm kind of similar to picking up an electrical line humm through a speaker. They could put a electronic filter in the circuit somewhere to block this frequency from feeding back through the microphone. It is even possible that this may be the transformer from the doorbell that it is picking up. Although why it only sounds when the camera switches over to night mode is a little puzzling. It may be the night mode hardware/circuit that is releasing the feedback from the transformers. I do not know, but way to many people have this same issue for it not to be a hardware problem. They obviously will not acknowledge this because they would have to replace a bunch of hardware to those customers affected by the defective devices. It seems like they want to make the customer jump through hoops and then return the item to replace it. The replacement does not fix the problem because the same defect is in the replacements.

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21-12-2019 15:18:40

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michalw22

I have same problem with my Ring doorbell 2. Mine was replaced by Support and of course the issue is still present.Question is if this is a software or hardware problem?Ring Doorbell 2 has been on the market for quite some time already - and this issue seems to be relatively new.So I'm wondering if this could be due to some bad hardware part that is being used in recent production line?Admitting this by Ring would cause them to loose a lot of money as they would need to fix production line and replace bad items for free.For now it's best to avoid Doorbell 2.Perhaps Door View Cam doesn't have this problem.

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22-12-2019 07:41:58

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Yendox

I just purchased the ring door bell 2. I've had it installed for a couple of days. During the night vision mode you can hear the noise/hum. I also noticed if you go listen to the ring door bell it makes a high pitch sound while in night vision mode. I hear hum/noise while using note 9, galaxy 10 plus, and echo 2nd gen. I also can hear it by physically putting my ear up to the ring door bell. Can others confirm they hear the same noise by putting your ear up to the doorbell?

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27-12-2019 08:52:45

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J

Jostel21

The examples posted by other people are accurate for me as well of the noise in night vision mode, it is not a network issue or a wiring issue( tried 2 routers and with and without the hard wire for power. I have also tried as well as other people here, resetting the device, battery out and button and nothing changes it, every night it’s there. This seems to be the standard CS response with the problems

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27-12-2019 22:36:37

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Yendox

I posted above about mine. I just bought my father in law a ring door bell 2. I went and installed his and his also hums/white noise. His is brand new and it only happens in night vision mode too. I think there is a issue with the ring door bells. You can also put your ear up to his and here the noise while night vision mode is on. I've done all the troubleshooting on mine and still didnt fix it. I tested it on a brand new ring doorbell and still get the same noise on 2 different networks/routers.

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27-12-2019 22:43:15

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GmanSD

How many video examples do you need to see/hear Marley? Just getting some acknowledgement of what appears to be a widespread issue would go a long way towards keeping Ring customers....not sure if you are with Ring or if just a moderator, but it is abundantly obvious that we are dealing with a hardware and/or software issue. Ring wants us to jump through all these troubleshooting hoops (which we are doing) but there are no solutions forthcoming or any suggestion that Ring is working on a fix. So, expect some bad reviews and more returned devices.....When you have a product with known problems, it's always best to get out ahead of it.....Ring has done too little, too late for me.....

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29-12-2019 02:26:43

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caseyland

Having the same issue as well, brand new device and just installed 2 days ago. White noise humming when in night vision mode.[https://vimeo.com/381774277/017db8352c](https://vimeo.com/381774277/017db8352c)

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28-12-2019 13:37:33

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M

michalw22

I think it would be good idea to put some additional spotlight on this issue by pinging Ring over the Support chat and perhaps posting messages on official Facebook page with reference to this thread.

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28-12-2019 21:20:20

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Abbo59

I agree, I just got off the phone with support. The person I talked to was nice but i had to go through all the basic trouble trouble shooting tests that I already I did before I even called in. When she kept putting me on hold to talk back and forth with the support specialists, I asked her to provide them with this thread. I told her that it would be the easiest way for them to see what this problem is and how it is becoming an issue with many units. Either they already know and not saying anything or they are lumping this specific issue in with basic noise issues. After some time on the phone, they are sending a replacement unit. Hopefully this one will work. I have read that others did the same thing but they had the same results with the replacement. I have some hope because I know atleast two other people who bought doorbell 2 around the same time and they don't have the issue. I do have to agree with others who suggested this is a hardware issue. After taking the unit down to test it inside and putting it to my ear, I was able to hear the noise directly from the unit like someone else had already posted. I will update when replacement unit comes in.

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28-12-2019 22:03:53

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Jimmyb78

Fingers crossed for you but I’m on my third Ring 2 after replacements from both Amazon and Ring and still the same issue despite trying all the suggested troubleshooting ideas.

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28-12-2019 22:08:55

K

Kicking

> @michalw22 wrote: > > I think it would be good idea to put some additional spotlight on this issue by pinging Ring over the Support chat and perhaps posting messages on official Facebook page with reference to this thread.I agree but would also suggest also posting low-starred reviews on Amazon (if that is where it was purchased) to 1) give fair warning to potential buyers of this apparently common problem and 2) perhaps finally get the attention of Ring and its parent company, Amazon. Since even replacement units still have the issue, it seems they have yet to fix their harware design/manufacturing flaw (I also own a Ring Doorbell (v1) and have never had this issue with it. It is seems to be only an issue with the Ring Doorbell 2.)

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28-12-2019 22:51:04

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Eagle328

My doorbell 2 never did that. Sounds like interference from a light to me.

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29-12-2019 00:08:11

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Pepi
This is my night vision. Really wonderful :confounded: You can tell I'm bald and wear glasses
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11-01-2020 23:41:13
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V

VillasCreekEdmond

I have the same issue. It is more of a screeching white noise/feedback terrible sound. Completely unacceptable for the device to make/record/stream this audio. My previous first generation ring doorbell did not have this issue but I wanted the upgraded Ring due to the poor video quality at night. Never thought I would lose audio quality just to get better video. I think my device must be faulty as there is no way this would be accepted by QC. Tried to upload 2 clips but seems .mp4 files are not able to be attached? How can I share the audio? PLEASE HELP ME RESOLVE IF YOU CAN.

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12-01-2020 04:53:30

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C

Chrlyz

No worries @Chrlyz ! if you are unable to attach the file, you can generate a shared video URL by choosing to "share video" in the app. If you copy and paste that URL here, we will be able to view the video example. Check out this Community post for a quick guide on obtaining and sharing this link Smiley Happy This is how I was able to share mine.

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29-01-2020 03:01:04

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Abbo59

Update:Well third time is the charm. After the first unit I bought, I called support got a replacement but the replacement was a refurbished unit. That one had the same issue. Called again, got a really good support rep, he got me out a new one asap. And this one works. I am sure there are many different "noise" complaints that Ring gets and there are many factors that come into play for the different noises but the ones that I and others provided examples of on this forum are a specific issue with the unit. From my opinion, there is no firmware fix or trouble shooting fix that will resolve the issue. The easiest way to know if you are having this specific issue is to bring it inside to eliminate any outside noise. Get as close to your router as possible to eliminate any wifi connectivity issues and make it dark enough for the unit to kick into night vision mode. While its recording put the unit up to your ear. You should be able to hear the noise coming from the unit. It’s not as loud as you would think it would be but you can clearly hear it. Here is what it should sound like (new unit):[https://ring.com/share/6787129766127777871](https://ring.com/share/6787129766127777871 "https://ring.com/share/6787129766127777871")This is what noise you shouldn't get (first unit):[https://ring.com/share/6773480329987822150](https://ring.com/share/6773480329987822150)

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29-01-2020 17:03:07

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N8dawg31

Oh man. That's good in a way I suppose, I really hoped that I wasn't going to have to go through the hassle of uninstalling it, talking to customer service, shipping it back and waiting on a replacement.

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29-01-2020 18:00:51