Ring Video Doorbell
White horizontal lines at night - any progress on a fix?
Ring - is there any fix coming soon for the white lines that appear at night on Ring Doorbells or any plans to replace defective devices? Ours no longer works, and as you can see by the included threads, this is not a WiFi or battery issue, nor is resetting the device repairing the issue. Calling tech support to spend 30 minutes to walk through these steps to be told to purchase a new doorbell is also not an acceptable fix. My camera missed someone rummaging through a car last night. I've attached a few similar threads so we can also avoid idea that this is an isolated issue and also a screenshot of the video quality I get at night. ! Looking forward to your response! https://community.ring.com/t/video-showing-lines-all-of-a-sudden/11572 https://community.ring.com/t/white-lines-across-video-at-night/10518 https://community.ring.com/t/horizontal-white-lines-in-video/7718 https://community.ring.com/t/night-vision-lines-on-video/12147 https://community.ring.com/t/white-vertical-line/9546 https://community.ring.com/t/white-lines-only-at-night/12891 https://www.reddit.com/r/Ring/comments/fzjnmv/horizontal_scrolling_lines_on_ring_doorbell_2/?utm_source=share&utm_medium=web2x&context=3 https://www.reddit.com/r/Ring/comments/g9vqtr/night_time_horizontal_interference_on_the/ 
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22-12-2020 02:40:51
Responses (9)
- E
I had the same problem, and found when i went to replace my battery, up on the right hand side it looked like something spun a small web, when i cleaned it out i now have a clear picture
•1
04-05-2021 11:26:31
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- C
All I did was replace my battery which was at around 20% and it resolved for me. I wonder if it has anything to do with peak power for the battery when they get older? I had the issues for a week or so before this point too so maybe from 30% this started happening. Will see how I get on.
•3
19-06-2021 09:00:13
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- B
I have exactly the same issue and the video is essentially useless. Followed the reset instructions and this has not changed anything. Any other advice?
•0
05-12-2021 07:42:00
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- I
You have to turn OFF the HDR setting. I too had my new doorbell 4 swapped out and the black lines appeared. Changed to different wifi networks and the same thing. Even swapped out my battery. Same thing. I just turned off the HDR setting and the black lines are gone
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02-02-2022 07:40:38
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RingUser84
I did the reset method as advised and it worked for me.
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06-01-2021 02:19:14
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