Responses (1)

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  Chelsea_Ring

  Hey @Sparky1607. What kind of Doorbell do you have that you are trying to set up? What happens in the Ring app when you are unable to complete the setup? When you see the white flashing light, is it the whole ring that is flashing or just a certain side (left, top, right, bottom)?

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  28-04-2020 09:12:04

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  Sparky1607

  The ring doorbell the first one the set up completes and said it all fine firmware update to date good internet connection the whole ring flashes then it goes to blue then back to white and so keeps going that

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  28-04-2020 11:34:12

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  Chelsea_Ring

  @Sparky1607 How long has this been going on for? If you could, next time this is happening, could you please take a recording of this so I could see what you're seeing?

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  29-04-2020 12:03:19

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  Sparky1607

  I’ve had the dirt 12 months or so but never set it up till now it’s the first time it’s been out the box it’s let’s u run through set up then formed firmware update Flashes white then blue just keeps doing that

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  29-04-2020 07:25:06

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  Chelsea_Ring

  @Sparky1607 Could you press and hold the setup button for about 30 seconds and see if this helps the light flashing pattern you are getting? This will help reboot the Doorbell and ensure that the firmware is up to date, as it sounds like the firmware is having a problem updating. If this still persists after the reboot, are you able to capture a video of this?

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  29-04-2020 07:44:03

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  Sparky1607

  I’ve tried the factory reset the light stops flashing then I’ve run the setup again and does the same flashes white for a couple of mins then flashing blue a couple mins then back to back and so on I’ve tried to take a video on my phone and upload it but but it sais the link Is not supported ?

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  29-04-2020 08:43:27