Responses (3)

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  Caitlyn_Ring

  Hi @smudger. A Missed Ring is when the Doorbell button is pressed, but you do not "answer" the notification on your Ring App to open the Live View and talk to whoever is at the door. It doesn't indicate that anything is wrong, it simply means you didn't answer the notification when someone pressed the Doorbell, so it doesn't affect the performance or anything. I hope that helps clear things up! :)

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  04-06-2021 09:51:29

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• J

  jkosoglow

  I have begun getting the "missed ring" message, however I also don't get the ring tone (ring alert) when someone walks by my home. Any suggestions?? And when I click on "motion warning" I get the following message: "An error occurred trying to perform the operaition. Try again later. Any suggestions???

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  06-01-2022 07:42:31

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  janie1

  I'm having the same problem. I called, customer service helped me & then after that, it stopped working again.

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  16-01-2023 09:05:09

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  Justin_Ring

  Hi @janie1. The next best step would be to contact our [support team](https://support.ring.com/hc/en-us/articles/213608406) once more. Since it is an ongoing concern, you may be escalated to our advanced technical team for further assistance.

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  18-01-2023 05:33:43

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