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What Can I Do About My Cloudy Lens Picture?
hardwired-video-doorbell
battery-video-doorbell
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The plastic in front of the lens (that protects it from the elements I guess?) is cloudy like the plastic part of your head light gets cloudy. NOT condensation...NOT moisture. Sun-baked in SWFL all day. Are there replacement parts? Can I buff it like you buff your head light? Can't figure out how to load pictures on here... But the before and Afters are horrible!! Please help?!
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01-08-2023 02:38:56
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Caitlyn_Ring
Hi @BrenNDen1999. The protective film on the Doorbell lens is intended to be removed at the time of installation. If this was left on, it's possible it has melted onto the lens and could be causing the cloudiness you're seeing. Try wiping off the lens with a dry microfiber cloth. If that doesn't remove the cloudiness, you can dilute some isopropyl alcohol with equal parts water and use a small amount of that on the cloth to try and gently clean the lens. If that doesn't work, I'd suggest getting in touch with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) to see what other solutions are available.
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02-08-2023 09:00:14
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