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Voltage too high from Ring plug-in adapter?
hardwired-video-doorbell
troubleshooting
Hi, I am attempting to install a new Ring Pro 2 hardwired unit. I've bought a Ring brand plug-in adapter/transformer to power it. When I plugged the adapter in and checked the voltage with a multimeter, I am getting ~50 volts AC. It should be 24 volts output, right? I am afraid to hook it up to the doorbell for fear I may damage it. Is the adapter defective, or is it normal for it to be be reading around 50 volts, though the nominal voltage is 24?
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01-03-2023 07:04:21
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Justin_Ring
Hi @_donnie_a. The [Ring Plug-In Adapter 2nd Generation](https://ring.com/products/video-doorbell-plugin-adapter-gen-2) is a DC power adapter, not an AC adapter, that will work with the Pro 2. Its power output is 24VDC, 0.5A, 12.0W. I hope this information helps.
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03-03-2023 03:31:59
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