Voltage dropping on Pro
Is there anyone out there besides Ring Support Folks that have upgraded to the 16v 30va transformer and has seen their voltage continually dropping? I have contacted Support on numerous occasions and keep getting not to worry. Does the Pro drop to a certain level before increasing or is the Pro a piece of crap? BTW I did have the Pro and the transformer professionally put in place. In one week my Mv level has gone from 4054 to 4016 at this rate in a month or so I am betting I will be offline.
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14-10-2019 02:00:54
Responses (1)
- Z
I have read that page over and over and none of it helps. It does not explain why my voltage is steadily dropping. I had my transformer installed by an electrician who has installed many Ring Doorbells and he also checked my wiring. I Wish I had gone another route with Home security and probably will and when this doorbell fails as I am sure that it will I am going to cut my losses and invest in security cameras and/or doorbell that works.
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14-10-2019 11:04:45
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Marley_Ring
Hey @Zandarr ! As long as your device is operating correctly, your 16v 30va rated transformer sounds perfect for your setup and should definitely output a consistent flow of voltage to keep your Ring Pro running. Check out our help center article on troubleshooting voltage concerns [here](https://support.ring.com/hc/en-us/articles/115000115323-Troubleshooting-Insufficient-Power-Issues-with-Ring-Video-Doorbell-Pro), if needed.
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14-10-2019 10:50:12
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