Ring Video Doorbell
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Video History erased on Upgrading!
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We just Updated today to the Ring Plan and the video history from the Trial was erased!! I am upset since we had the doorbell go off at 2:40am. The Ring Customer Service told me to uninstall and reinstall the app and then there was no historical videos. Very disappointing. Customer Service is not good and clearly based in Asia.... ugh
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13-09-2020 18:30:33
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LarryJ1976
I am receiving a new device because their Doorbell 3 failed. I paid for my subscription plan in Oct 2021. When I replace it, they tell me I will lose all my videos. Since I pay to have them store the videos on their servers, why would I lose them? You are replacing or upgrading a client's hardware to the same account; they shouldn't lose the videos that they are paying for. Seems like a rookie technology mistake to me. So if I will lose my videos, they are not the right company to secure your business or home. ADT offers the same thing, and when you change out the hardware, they change the product on the account, and your storage is still there. Maybe RING should get out of home security and become a novelty item instead.
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20-01-2022 03:57:35
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