Ring Video Doorbell
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Video freezes when doorbell pressed
troubleshooting
I have a Ring Video Doorbell Pro 2. When someone presses the doorbell, both live video and playback freezes. After a couple of minutes the doorbell is available again. Looking at playback video, it cuts off as soon as the button is pressed.If I disable "Ring in-home Chime", the ring no longer freezes up.
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23-11-2024 20:36:00
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Justin_Ring
Hi @user_c3c2c4. I recommend giving our support team a call for further assistance with your concern.
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26-11-2024 23:06:59
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