Responses (4)

G

glapointe

Did you ever figure out the issue? I'm having the same exact problem.

1

•

05-06-2022 20:00:34

•

Reply

SG

S.G

Unfortunately not. I have followed all the instructions and still nothing. The only thing that makes it work is removing the Power Pro kit but then I hear constant buzzing.

0

•

07-06-2022 09:02:39

T
Tom_Ring
Hey neighbors. This is something our support team needs to look into. They can review some diagnostic information regarding your Ring Pro 2 and determine where the issue is stemming from. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
•
08-06-2022 20:09:11
•
Reply
C

Chard162

Did Ring ever sort out this issue raised last summer? I just installed mine in Jan 2023 and have the same problem: mechanical chime not working when it had worked with my traditional doorbell.

0

•

23-01-2023 00:41:17

•

Reply

SG

S.G

Nope - still the same issue. Configuration in the app looks as expected. But no luck.

0

•

30-01-2023 17:34:12

U
user36255
I have this problem. What there a resolution. I have a two story house with two mechanical chimes. The chime upstairs works. The chime on the first floor with the Ring Power Pro kit does not work.
0
•
15-02-2023 17:02:00
•
Reply