Ring Video Doorbell
Video Doorbell Offline while abroad
My video doorbell has gone offline on the first day of my holiday abroad. Now I have no one to go and press the physical button on the doorbell to reconnect it to the wifi. There is no option on the doorbell to remotely enable the doorbell to reconnect. This has been an absolute waste of money and time. Why would ring.com create a device that can render itself useless if there has been an interruption. All my other devices are working perfectly and connected to the wifi except ring.com devices (doorbell and chime). Calling the customer support from abroad is of no use. They tell you that they can not do anything remotely. The customer support informed me that the ring doorbell will try to reconnect to wifi automatically twice over a ten minute period after that it is offline permanently. Why can't the device try to reconnect every 24 hours? Atleast give the device something to work with.
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16-12-2021 07:33:50
Responses (4)
- U
Why create a device that can’t re-establish the connection to Wi-Fi? Absolute pathetic. There is no problem with Wi-Fi signal strength and all other devices are working with Wi-Fi except Ring doorbell. I was going to sign up for the ring subscription but will not be doing this now. Ring.com claims to allow the user answer the door from anywhere but that is false information. Please do not purchase ring doorbell if you think it will allow you to remotely answer doorbell. It is waste of time and money.
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29-12-2021 03:28:14
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- U
Why create a device that can’t re-establish the connection to Wi-Fi? Absolute pathetic. There is no problem with Wi-Fi signal strength and all other devices are working with Wi-Fi except Ring doorbell. I was going to sign up for the ring subscription but will not be doing this now. Ring.com claims to allow the user answer the door from anywhere but that is false information. Please do not purchase ring doorbell if you think it will allow you to remotely answer doorbell. It is waste of time and money.
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29-12-2021 03:28:14
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Recio4
I am so thankful for what you did.
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16-12-2021 01:11:59
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