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M

Marml

Video doorbell no sound

I have a video doorbell that has just started cutting out the sound after a few seconds. The person outside can hear me but I cannot hear them. I have tested WiFi and is good connection. What is the problem?

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27-08-2020 10:07:04

Responses (1)

  • T

    Tom_Ring

    Hi @Marml. [Here](https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router) is a great Help Center article that covers a lot of common issues that can cause poor Audio on your Ring device.

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    27-08-2020 11:10:29

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