Ring Video Doorbell
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Video Doorbell 3 crashing when hardwired
hardwired-battery-video-doorbell
Hi,I connected my doorbell 3 (plus) to a 24AC-adapter to get it hardwired. Battery is charging (slowly) and everything works fine... until the battery is 100% charged.At that moment the Doorbell becomes unreachable by wifi, and unresponsive.When I disconnect the AC-power, everything works fine again.So it has something to do with the 100% charging of the battery.Is this a know issue ?
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23-07-2021 08:09:36
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Caitlyn_Ring
Hi @KristofVDB. That's not something I've seen before, but a few troubleshooting steps may help ensure that everything is working properly. A good place to start is simply setting the Doorbell 3 up in the Ring App again. This will refresh its connection with your home wifi network as well as with the Ring App. Follow the steps under Set Up a Device in the Ring App and then test out the Live View. If this concern continues to happen, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a closer look. :)
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23-07-2021 19:05:06
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