Ring Video Doorbell
Video door bell playback corrupt
Video door bell recording playback corrupt, this is hard wired for power and wireless connection for wifi. The recording on 14th May 2024 at 14:17 hours is important as it records a parcel delivery being refused and sent back with delivery person. This is the only proof I have of this happening, company who the parcel should have received the parcel back say this event did not happen and delivery was successful. I also have a successful recording from front of house showing delivery man arriving and departing with the parcel, but the door cam one is more crucial as it has the verbal evidence and event of parcel exchange back, unfortunately both are corrupt… Any available help please to clean up the audio/video recording will be much appreciated… Thank you.
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18-05-2024 07:57:18
Responses (1)
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Justin_Ring
Hi @kevinf80. We do not have a way to clean up the audio or video of a recording. If you are experiencing poor video quality, I recommend trying the following steps to prevent this from happening again: Reboot your Doorbell using the Ring app. Reboot your router by unplugging it from power for a few seconds and plugging it back in. Verify your Doorbell has good signal strength. We also have this page with other steps you can try. If you have tried these steps and continue to have the same concern, give our support team a call for further assistance.
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20-05-2024 05:33:40
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