Unable to connect 2nd generation Chime

Hello Replacement ring chime 2nd generation has been received and after multiple attempts to install via the ring app the ring chime will not connect to communicate to each other. I have tried to do this via my iPhone XR and then with my wife’s iPhone 7. I have rebooted the router and attempted multiple installations only for it to fail. During the installation process, the iPhone attempts to connect to the “Ring Setup 3A” and repeatedly is unable to connect. What I cannot understand is why the Ring app on both phones connects to the Ring Doorbell but will not connect to the replacement Chime that was sent out by the Ring as a replacement Any suggestions????