Ring Video Doorbell
Unable to accept shared user request
Hi all, I’ve been sent the shared user invite via email, when I click “manage access” on the bottom of the email, it takes me to a page with nothing on, there is no invite? Can anybody help at all? Thanks!
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28-06-2021 07:05:26
Responses (6)
- T
Hey neighbors. Here's something you can try. Have the Owner go into the Ring app and delete the Shared User invitation. Also have the Shared User go into their email and delete any Shared User invitations in their inbox. Next, go ahead and start the Shared User process that is outlined in this Help Center article [here](https://support.ring.com/hc/en-us/articles/211018223-Allowing-Access-to-Shared-Users-and-Controlling-Ring-Devices-with-Multiple-Electronic-Devices). Let me know if that helps!
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30-06-2021 06:54:08
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MHi Tom, Having the same issue, when clicking the manage access link it takes me through to a page however says "Unable to authorize, please try again later." I've been trying for 3 days now. I have gotten the owner to delete the invite as well as deleting the emails received my end which hasn't worked, what else can be done? Thanks
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03-08-2021 10:34:00
- V
I’ve sent a invite to a family member and they are getting the same error Any ideas please? 
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06-08-2021 08:19:04
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- T
Hey neighbors. We were experiencing some technical issues a few days ago, but this has since been resolved. Are you still experiencing this error message?
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09-08-2021 08:25:54
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- T
Hi @Melloe. Since you've tried all these suggestions to no avail, I suggest reaching out to our support team to look into this more. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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20-08-2021 11:01:12
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DanniiUK
Sorry I’m no help but I am having the same problem.
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28-06-2021 07:49:21
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