Responses (4)

M

Malice

I had this problem just today as well. I checked cam for packages I was expecting around noon, nothing there on live feed. I went downstairs to check at 3pm and there were 2 packages already delivered. They made 2 trips to place them on my porch and nothing recorded. But I was recorded, when I opened the door to retrieve them afterwards. These are very expensive units I purchased, and I didn't even get a notice, no video recording, nothing.

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30-05-2020 03:39:27

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K

katalie

This response is crap. All of this was done and I am still missing recording but motion from the street is being detected. As a matter of fact I had this happen just this morning around 11. Sometimes also when the doorbell rings, we still have to go to the door and look out to see who is there bec

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13-06-2020 18:14:25

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Shackrock

My front door ring doorbell 2 camera is consistently not capturing human motion over the last few weeks. Nothing has changed to make this happen and I’ve tried modifying the settings quite a bit with still no luck. It otherwise was we FEFR for the last year never missing motion. What is wrong/has ch

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13-06-2020 23:00:14

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MrTom

I fell ya. #MeTooMy Ring Pro (purchased right after a front door kick-in while at home) a few years ago hasn't been working properly in the last 2 months or so. I have my sensitivity down all the way, but yet I still get alerts when the clouds cover the sun and the shadows on the active zone wall go from solid to blurred. I'll also get alerts when a cat walks in my zone to go to my door.But then, I don't get delivery notifications of a package left on my porch that went directly through my zone. And when I go outside to pick it later that evening, you guessed it, no alert. I check my Ring and Chime health, and you guessed it, healthy. I've been annoyed so many times that I've looked into alternatives many times.

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14-06-2020 05:28:54

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trrnce

I started having the same issues since 5-28-20. I can't see any live streams and it does nto record anything. I had packages delivered to my door with no notifications. Iamdefinitely not renewing my subscription next month when this device is nto working. I am looking into different systems now.

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14-06-2020 17:19:01

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Shackrock

Anyone get any response from ring? I haven't heard anything back yet.

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25-06-2020 17:01:31

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C

Caitlyn_Ring

Hey neighbors! @Shackrock As this is a neighbor to neighbor forum, it is not a direct line to support. If the recommendations from Marley were not helpful in resolving your concern with motion detection, please give our support team a call at one of the numbers available[here](https://support.ring.c

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26-06-2020 17:09:32

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Silverg
Hi we gat the ring to see what's going on with my birds they disappear from the cage and unfortunately today my Lucca disappeared for the cage and ring dint record anything I'm really upset with this incident I thought by getting the ring this would not happen again please let me know if there's any way we could see what happens
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12-01-2021 22:50:11
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