Responses (2)

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  Caitlyn_Ring

  Hi @Sarina75. I'd first suggest checking the [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) for your Doorbell, as it may not have as strong of a connection to your wifi as your Stick Up Cam. If the RSSI on your Doorbell is high, then you may run into problems trying to access the Live View due to the connection. You can also find more in-depth troubleshooting tips regarding video and Live View errors in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360023439472-Fixing-inaccessible-recording-errors-by-adjusting-Your-router). I hope this information helps! :)

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  20-01-2022 05:54:50

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  Sarina75

  Thanks. What’s a RSSI? This only suddenly happened yesterday. Has been working fine since I got it.

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  20-01-2022 11:09:17

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  Caitlyn_Ring

  @Sarina75 The RSSI is a measure of your Ring's wifi connection. You can read more about it in our Community Post [here](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4), and you can check the RSSI for your Doorbell on the Device Health page in the Ring App. Our support team is also available to help with in-depth troubleshooting and you can reach them at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)

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  21-01-2022 08:32:53

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  GREP

  I have exact same problem. My stick up camera has weaker signal but works great. Doorbell is charged. Great signal. Bell works. But “streaming error”.

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  20-01-2022 07:58:46

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