Solar Charge Ring Doorbell Pro not charging.

Question

I have a new Ring Battery Doorbell Pro and Solar Charger. My battery won't stay charged during this Spring. It charged fine during the Winter. 1) Why is the battery not charging? 2) How can I tell how old the battery is?

Justin_Ring · Answer

Hi @user_db9524. There is no feature in the app that will tell you how old the battery is. Furthermore, this Help Center page will provide you with steps to try for your concern. https://ring.com/support/articles/s8kul/troubleshooting-solar-charger-and-solar-panel. If you have tried the steps mentioned in the article and are still having the same concern, give our support team a call for further assistance. https://ring.com/support/contact-us/call?hasLangChanged=true

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Solar Charge Ring Doorbell Pro not charging.

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