Ring Video Doorbell
Snapshot not working all of a sudden
Snapshot feature stopped working 2 weeks ago on my Doorbell 4 camera my other 2 Stick up cameras still take snapshots every hour as scheduled... Anyone know how to fix this issue???
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10-03-2022 09:07:28
Responses (4)
- M
Thank you for confirming these work at the 15 minute option. In this case, they should certainly work when changing the Snapshot frequency to anything else. Please ensure there is not a VPN enabled on the mobile device when making this settings change. Otherwise, all should be working as intended. If this concern persists, our support team can take a closer look at this for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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14-03-2022 03:27:01
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- C
The [Snapshot Capture](https://support.ring.com/hc/en-us/articles/360034355652-Timeline-Security-Snapshots-Using-Snapshot-Capture) feature requires an active [Ring Protect Plan](https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans) subscription, and Snapshots are only viewable from the Ring app at this time. Images taken by the Snapshot Capture feature will be integrated into your Event Timeline along with the videos taken during motion events and Live View. For steps on how to enable Snapshot Capture, and change the frequency at which Snapshots are taken, check out [this](https://support.ring.com/hc/en-us/articles/360034443672) Help Center article. Keep in mind that your Ring Doorbell or Camera will also need a strong [wifi signal](https://support.ring.com/hc/en-us/articles/217271526-Checking-Wifi-Signal-Strength) for the best performance. Interruptions in the wifi connection can impact whether or not Snapshots are successfully captured. For further assistance with the Snapshot Capture feature, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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10-03-2023 08:55:02
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- C•
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10-03-2023 08:55:07
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Marley_Ring
The [Snapshot Capture](https://support.ring.com/hc/en-us/articles/360034355652-Timeline-Security-Snapshots-Using-Snapshot-Capture) feature requires a [Ring Protect Plan](https://support.ring.com/hc/en-us/articles/360030333671-How-to-Subscribe-to-the-Ring-Protect-Plan) subscription and are only viewable from the mobile Ring app. Try checking your Snapshot settings or that this feature is enabled in your Ring app. https://support.ring.com/hc/en-us/articles/360034443672
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11-03-2022 02:43:28
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