Ring Video Doorbell
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Setup already installed door bell
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We have already this door bell installed in the property we purchased but it does not work. Could you please help me to find out how to make it work and setup in mobile app. Thanks
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29-11-2021 04:07:15
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Caitlyn_Ring
Hi @dlovepreetkaur. If the Doorbell is still registered to the previous homeowner, they'll need to remove it from their Ring account so you can set the Doorbell up under your Ring account. You can read more about the ownership of Ring devices [here](https://support.ring.com/hc/en-us/articles/360038010351-I-Would-Like-to-Take-Over-Change-Ownership-of-Ring-Devices), and you can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) if you need further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)
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29-11-2021 11:36:01
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