Ring Video Doorbell
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Ring.com live view constantly disconnecting
My new video doorbell wired 2021 works just fine with live view on the ring app for iOS, but the live view on my ring.com account is constantly disconnecting and reconnecting after just a few seconds. I am using a new Macbook Pro and have tried it on Safari and Chrome with the same result. Does anyone else have this issue, and is there a fix for it? I've never had this issue with my Amcrest cameras.
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28-01-2022 16:27:57
Responses (6)
- C
2 posts were split to a new topic: [Live View timing out after 10-15 minutes](/t/live-view-timing-out-after-10-15-minutes/239454)
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07-11-2023 18:14:58
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- F
I’m having the same problem - constant disconnects via ring.com in a browser. Sometimes it disconnects in a few seconds, sometimes a few minutes. No discernable pattern. Very annoying.
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03-05-2024 05:42:28
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CHi @Frank_Ring. We have a list of compatible web browsers here. Make sure you’re using a compatible browser that is updated to the required version. Using a VPN or private/incognito browsing modes might impact the Live View. Try using a different web browser to see if the issue is isolated to one br
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03-05-2024 22:56:44
- C
Hi @user_64836c. There are some troubleshooting steps listed in my previous reply. I'd also suggest downloading a different web browser and trying Live View with the default browser settings. Ensure the device you're accessing Live View on has a strong internet connection.
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03-07-2024 14:53:10
- U
I would like to see a auto reconnect feature added. If there are things outside of our control this is at least something Ring can do.
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21-07-2024 05:55:39
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MJF
The Ring web app IS working, except that live view constantly disconnects and reconnects over and over every 20-30 seconds or so. Is there a solution? It doesn't do that on the iOS mobile app, just on Ring.com. All of the Ring device health parameters are good. There is no VPN enabled. The guide you linked to does not address the issue.
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02-02-2022 11:57:00
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