Ring Video doorbell Pro not recording snapshots

I just installed the Ring Doorbell pro. I set it up to take snapshots. The doorbell is run through a Ring Chime Pro to connect to my network. My network speed is 92mbps down and 18mbps upload. RSSI - 36. It works to record video without problems. But the snapshots do not show up on any timeline. I have also deleted and reinstalled the Ring app without the problem changing. Any help would be appreciated.