Responses (2)

• M

  Marley_Ring

  Sorry to hear about this, @Nsingh! This part of your Video Doorbell cannot be replaced. For the best solution, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

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  18-11-2020 07:06:20

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• A

  Arriegyles

   This is a material issue and I am told I need to buy a new one why should I

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  05-07-2021 12:09:49

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  B

  bemak187

  @Arriegyles Is that the glass itself cracking or is it the protective plastic which has been left on at install. Hard to tell from the picture but it looks like the plastic film wasn't peeled off when the bell was installed.

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  06-07-2021 12:29:43