Ring Video Doorbell Pro audio issue

I’ve been having this issue for a while where the 2 way audio doesn’t seem to be working properly on my Ring Pro (not had this issue with the Ring 1). When trying to have a conversation after answering a doorbell press or during a live view, the audio of the person talking at either end will get muted until they stop talking. This means that if I’m talking to answered a call on my iPhone, I’m not able to hear the person talking to the doorbell if they are talking over me/talking at the same time until I stop talking which means I’m missing some of the conversation. This sounds like it’s running at half duplex rather than full duplex like talking with a 2 way walkie talkie radio where only one person can talk at a time. Is there a solution to fix this? My RSSI is -52, internet download/upload speeds are 384/36mbps and live view is pretty quick.Thanks in advance