Ring Video Doorbell
Ring using mobile data AGAIN
I saw a previous post saying how the app was using mobile data instead of wifi. Someone reported they updated to version 3.48.0 and the issue was resolved. I am on version 3.52.0 and currently experiencing this problem. As soon as I open my device (wired doorbell) my phone switches from wifi to 4G. As soon as I close the app it goes back to wifi. Funnily enough, despite having good signal I get a really jittery video. Has the previous bug been re-incarnated? Has some junior dev badly merged a branch?
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03-08-2022 11:13:44
Responses (2)
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Posted in the other thread on January 3rd. (https://community.ring.com/t/ring-app-using-mobile-data-while-connected-to-wi-fi/93286/39) Still have the same issue today. Ring app uses mobile data, even when connected to wi-fi, while having 'Live View' open. Here is a video showing that it only happens during Live View: https://www.youtube.com/watch?v=ZC_lTtHRqyk
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10-08-2022 01:33:49
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Tom_Ring
Hi @TedTrippin. What type of phone are you using and what OS is installed? If possible, can you share a screen recording of this happening? Once I have this information, I can have my team take a closer look. Thanks, neighbor.
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03-08-2022 07:29:04
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