Responses (3)

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DisneyGirl

We have a brand new Ring Pro and after working fine for one day we get intermittent flickering in our videos during the day, after someone activates the motion sensor. It is like a strobe light around the video and so annoying. Live feed without motion detected in our zones is fine, as is nighttime video. Customer support has no idea but if this doesn’t get resolved soon we are returning it. Did you ever get resolution?

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29-12-2019 23:05:37

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Kyle250

Having exact same issue. Any fix?

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12-01-2020 20:19:43

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DisneyGirl

No fix. I returned it and tried another one and the new one has been fine, so far. Not sure why Ring won’t just come right out and agree it is a defective product.

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12-01-2020 23:32:35

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Kyle250

A replacement fix it? I just installed one at my house and my moms and they both do it. Wasn't sure if it was the camera. Thanks for the reply

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13-01-2020 17:07:25

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jyuen204

No it stilll occurs from time to time

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13-01-2020 18:00:38

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DisneyGirl

I have only had the new unit for a week so anything can happen. I've seen some people say the issue can start a month or more after owning the device.

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13-01-2020 19:32:48

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Kendo_Cami17

I’m glad I’m not the only one!! I just joined the community to post about this very issue. Since I live in Southwest Florida I can assure you it’s not because of the cold. I guess we need to contact Ring for a new doorbell as that seems like the only thing close to a “fix” that has been discovered. Thanks for posting. Hopefully Ring looks at these comments???

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14-01-2020 18:36:44

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Kyle250

Doesnt seem to be alot of complaints online. This seems to be the only thing I find on google in this thread. Others complain the IR flashes but that's not my problem.

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16-01-2020 00:54:03

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Kyle250

I have contacted ring numerous times about it. Suppose to send a replacement 3 weeks ago. Gave up on it after the third phone call asking if it's still coming.

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19-01-2020 00:41:34

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user83043

Mine has been flickering on and off for quite sometime now. There is definitely a problem but ring hasn’t been helpful at all.

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05-06-2024 01:52:34

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Caitlyn_Ring

Hi @user83043. Can you clarify which Ring device you have? The device name is located on the Device Health page in the Ring app. Which troubleshooting steps have you tried? We're more than happy to help with some general troubleshooting assistance once we have more information.

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11-06-2024 18:41:52