Ring Video Doorbell
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Ring Pro suddenly far more sensitive
Yesterday, our doorbell pro that we've had for about a year became far more sensitive. I have it set to the lowest motion capture, with a small zone aimed at people coming up our sidewalk to the house. Now, anyone who walks by on our side of the street or even the opposite side of the street produces a notification, which, if it continues, will make me ignore the notifications.Does anyone know a reason why the sensitivity would change so radically in one day?
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16-10-2019 20:15:43
Responses (14)
- S
This is Exactly what I've been experiencing since early this morning. I even made my zone smaller, but it doesn't matter, it still is going off like crazy.
•1
16-10-2019 20:46:51
C...and I really appreciate the response from Ring... Their response has been deafening. (said in jest) Past communications have only been platitudes and none of their so-called fixes have worked. I would need to stand on a ladder 24-7 and try all their combinations of solutions, to no avail, Yester
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14-04-2020 03:09:07
- S
I removed my separate post and am going to piggy back on this one. Here is from my deleted post: Ring Video Doorbell Pro Going off Constantly Early this morning, my Ring Video Doorbell Pro starting going off constantly. I've made no chagnes to the sentitivty, but now it is picking up and reporting
•2
16-10-2019 20:35:17
- K
I can also confirm that my Ring Pro sensitivitiy seems to be hyper sensitive now. Adjusting the slider and redrawing the motion boxes have no effect. Have had this Ring Pro for over 2 years now without issue, now movement that would have been ignored earlier is now prompting an alert. Things like cats walking across the sidewalk or in some cases random trash blowing around have triggered motion alerts. I have gone from maybe 5 or 6 alerts a day for the past 2 years to close to 40 alerts a day this past week with the sensitivity set to people only and the detection box reduced to about 1/5 of what it used to be. Please help.
•5
20-10-2019 14:53:55
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CI have been having the same issue for the past 3 days... Called Ring Support twice - changed the sensitivity twice, changed the field of motion many times - all have no effect on the the number of alerts being received... The camera is now useless, as there are too many alerts to pay attention to.
•6
20-10-2019 15:55:08
UThey're update in October has ruined the light sensitivity settings on floodlight cams as well. Lights going on and off all night long and never did before on lowest sensitivity. My doorbell pro is more sensitive and alerting motion to light reflections and it never did before the October update. Ev
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21-11-2021 00:11:45
- C
I am about to rip my Ring doorbell off the door frame and throw it away. We have had ours for two years with no problem, and as of a few days ago, it goes off about every 10 seconds. I’ve tried making all of the suggested adjustments and it still goes off just when the wind blows. I really hope this problem gets fixed soon!! It’s literally gone off 8 times in the time I’ve typed this.
•5
20-10-2019 19:46:52
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IUpdate: I called support. He was very nice, but said they had no idea this is happening to anyone. I told him to come here and read this thread. He rebooted my doorbell from his side. Now, I have the opposite issue - my doorbell barely chimes, even when someone is standing there. I had company
•3
20-10-2019 20:20:58
JSame issue here. The motion sensitivity has suddenly gotten annoyingly frequent. It used to detect only on the sidewalk coming up to my front door. Starting today it now triggers when anyone walks by in the street which is 30 feet or more from my front door. I have it on people only but it is go
•2
21-10-2019 00:33:35
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SweetCAAngel
I am having this EXACT SAME ISSUE! I wish I had seen your post before I did a new one today.Is yours detecting movement farther away and for much smaller objects than before? and with no changes made by you?Thank you!
2
16-10-2019 20:22:46
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