Ring Video Doorbell
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Ring Pro issue
hardwired-video-doorbell
cs-support
Hi, I would like to ask about a Ring Door Bell Pro, I get one 2nd hand, everything it’s installed by a professional but it still not working. There’s a power on it but it keeps flashing blue. I tried factory reset but still I’m enable to put it in a pair mode, when I pressed side button nothing happens…Anyone can help?Thank you
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09-11-2021 18:51:53
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Tom_Ring
Hi @user2047. I suggest reaching out to our support team. When buying secondhand, there is no way to tell if the device is defective or not. I suggest only buying from [authorized retail partners](https://ring.com/authorized-ring-retail-partners) to eliminate this in the future. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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10-11-2021 18:19:15
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