Responses (1)

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  Chelsea_Ring

  Hi @Tawzaw, can you please elaborate further on your concern? If a device is connected to Wi-Fi this should mean it is connected to the internet. Are you having concerns with it connecting in the app? Thank you!

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  07-01-2020 12:16:54

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  Tawzaw

  I am not able to complete set up on either my chime or doorbell pro. It gets to end and says it is able to connect to wifi but not internet. None of my non-ring devices have any issues connecting.

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  07-01-2020 01:47:42

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  Chelsea_Ring

  Hi @Tawzaw. There could be certain settings that you need to adjust on your router in order for the Doorbell and Chime to connect. First, I recommend to reboot your router and then try to set up the devices again. If you still have this happen to you, please read our Ring Help Center Article [here](https://support.ring.com/hc/en-us/articles/205385394-The-Protocols-and-Ports-Used-by-Ring-Devices) for more information on what settings to adjust for your router.

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  07-01-2020 11:05:28

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  Nr7182

  Im having the same issue with the new chime Pro. The old ones and all my cameras are connected fine. But during set up I get a red light blinking and a message that says 'your chime pro is connected to your wifi but could not connect to your Internet'. I have tried 4 times now in different locations and the result is the same

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  28-06-2020 12:49:19

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  Caitlyn_Ring

  Hey @Nr7182, happy to chime in for Chelsea here. If the previous recommendations Chelsea made were not helpful in resolving this concern, please give our support team a call at one of the numbers available[here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to take a closer look at your device and offer more advanced troubleshooting steps. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19[here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to let us know what support recommends as it may be helpful for other neighbors with a similar concern! :)

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  30-06-2020 06:45:41