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Ring Pro Camera Offline and will not Reconnect
I set up my new Ring Pro yesterday. The camera worked for 6 hours and has been offline since. I tried reconnecting over 12 times. I rebooted my router, uninstalled and reinstalled the app and nothing works. Health of device shows everything including wifi works except for it being offline. When trying to reconnect the Ring network does not show on wifi list and no device is found.Any suggestions?
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10-09-2022 13:33:30
Responses (2)
- U
I had this camera connected, and all of a sudden it quit working. I have spectrum Internet. I called Ring several times to no avail. I called spectrum several times they had no idea what was going on either. Ring sent me a new camera and the same thing happened. I took my router and upgraded it to the newest one and that resolved my issue. I have spectrum Internet, so if you’re having this issue with spectrum Internet update your router.
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08-12-2023 14:16:42
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Justin_Ring
Hi @user23152. If your Pro is offline and you are not seeing the Ring Network to do a reconnection, try the following steps:* Verify you have [installed the Pro Power Kit](https://support.ring.com/hc/en-us/articles/115005974286-How-to-Install-Pro-Power-Kit-V2-for-Ring-Video-Doorbell-Pro) if you have a pre-existing chime.* Reboot the Pro by removing the faceplate then pressing and holding the setup button for 20-25 seconds.* Power cycle the Pro by shutting off the power that goes to the Pro for 2-3 minutes and then turning it back on.If you have tried these steps and are having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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12-09-2022 17:15:39
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