Responses (4)

• M

  Marley_Ring

  These are great questions, @greddyuk! Please confirm if you are in the US or UK, and I'll be happy to provide specific information for you, about wiring and installation of the Video Doorbell Pro 2. In regards to video quality, you will see our [Community post by @Riley_Ring](https://community.ring.com/t/product-launch-video-doorbell-pro-2/46990) highlights the Video Doorbell Pro 2 Head-to-Toe 1536p HD+ Video feature. Looking forward to your response, and assisting further! :)

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  31-03-2021 08:23:12

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• M

  Marley_Ring

  Hey, @greddyuk! I wanted to return with some additional information I've confirmed with the team. If you are switching from the Video Doorbell Pro to the Video Doorbell Pro 2 the holes will match up to make for an easy swap out. If you are based in the United States or Canada it is important that you make sure to swap in the new Pro Power Kit included with your new Video Doorbell Pro 2 as well. I hope this helps! :)

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  01-04-2021 06:36:52

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• G

  greddyuk

  I am based in U.K. does the transformer near the fuse box need to be changed?

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  04-04-2021 11:05:37

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  B

  bemak187

  Probably not as the Pro and Pro 2 have the same power requirements. 16 - 24v. If the transformer you have now powers the Pro 1. It will work with the Pro 2 going by the specs.

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  04-04-2021 11:09:52

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  Nypa

  Hi. I thought this was proper thread to ask this... We are building a new house and I already ordered hardwired Pro 2 with chime. Was it a mistake? We live in Finland so there is a transformer included. I thought there would have been a power kit also to connect doorbell straight into transformer (via power kit). But no, there is only the transformer. So shall I return this or is it possible to connect without existing doorbell/wiring?

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  09-04-2021 05:28:10

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  T

  Tom_Ring

  Hi @Nypa. It is possible to connect your Ring Pro 2 without an existing power source. All you will need is the Ring Plug-In Adapter to complete this. You can find more information on this [here](https://ring.com/collections/accessories/products/video-doorbell-plugin-adapter-gen-2). I hope this helps!

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  12-04-2021 11:27:02

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  Nypa

  Hi @Tom_Ring I already ordered Hardwired Pro2 with Chime and have it in my hands. There is DIN Rail transformer included. Can I use that to connect Pro2 straight up or shall I return this package and re-order different set (which is with Plug-In Adapter)? I read something about Pro1 that there could be used 50ohm 25W wire wound resistor when powering with DIN Rail transformer. Is that needed with Pro2 or even possible?

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  14-04-2021 09:36:19

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  bemak187

  All you need to do is get power to the transformer and then wire the Doorbell in. If you have a lighting circuit near the front door, anything to get a live feed into the transformer. You can then put the transformer into a small single din enclosure somewhere out the way. You don't need resistors etc that is only if you have a mechanical doorbell. If unsure get an electrician in, they will be able to wire it all up in half an hour.

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  15-04-2021 03:11:33

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  Tom_Ring

  Hi @Nypa. You can chose either option for wiring you Ring Pro 2. The Plug-In Adapter is ideal for neighbours who may not have wiring going to their mains. If you do have Doorbell wiring going to your mains, the included transformer will work for the Ring Pro 2. I hope this is helpful.

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  16-04-2021 11:13:59

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  Nypa

  Hi @Tom_Ring. Okay that's clear. We will have a technical room and this DIN rail transformer will be mounted in or by the side of our main electrical board housing. Hook the transformer to mains and wiring goes to front door to the Doorbell. Got it. My electrician will do it.

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  19-04-2021 08:59:14