Ring Video Doorbell
Ring Pro 2 microphone issues
I have had my Ring Pro 2 installed now for about a week. It was working fine and now suddenly it will not record sound from outside. If someone comes to the door, they can hear me but I cannot hear them. Recorded videos do not have sound either. Going to send this back and get a Eufy.
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13-04-2021 07:11:17
Responses (9)
- J
Same here, it’s like the microphone is dead on the Ring Pro 2 and you can’t hear anyone at the door. Also the audio from the doorbell side is missing from when you playback the footage. I’ve also noticed there is a delay and you hear what you’ve said repeated back to yourself too.
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14-04-2021 09:12:18
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- B
Check if audio recording has been disabled. In the ring app go to devices, select the doorbell, go to device settings then privacy. There is a toggle switch in there to turn audio recording on or off.
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14-04-2021 09:29:20
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- P
Exact same problem as all those listed above. I have the product for only a few days.
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18-04-2021 10:53:32
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BDid you check your privacy settings to see if audio had been disabled.
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18-04-2021 10:56:29
- AW
Just suffered the mic loss of sound with callers from my three week old Pro 2… Before seeing this thread I decided to remove its power, when it came back online the mic was working again. Guess if it happens again I’ll do the hard reset, not a good start with my new ring system :frowning: Also don’t like the dim ring blue spinning led when someone rings plus it’s not easy to see the white led even when really dark. Real shame as other cam and alarm gen 2 kit with siren is great…
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07-05-2021 10:22:26
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Dustin777
Exactly same thing, what should I do to fix or do I return it
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14-04-2021 01:46:47
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