Responses (3)

C
Caitlyn_Ring
Hi @Flibitigibbet. Since the video on your Ring looks like this, I would definitely recommend performing a reset and a new setup in the Ring App. To reset your Ring, you'll want to hold down the setup button for at least 20 seconds. After that's done, you'll need to set it back up in the Ring App with the steps under Set Up a Device. If that doesn't clear this up for you, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They can take a deeper look for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
0
•
11-11-2020 22:39:13
•
Reply
L7
LT48-70
Re: Ring picture pink and fuzzy
0
•
18-11-2020 18:30:30
•
Reply
L7
LT48-70
What do I do to fix this problem
0
•
18-11-2020 18:32:46
•
Reply